> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wizflow.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Privacy Policy

> How Wizflow collects, uses, and protects your personal data

<Info>
  **Last Updated:** 22/01/2026
  **Effective Date:** 22/01/2026
</Info>

Wizflow ("Dreamplan", "Wizflow," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal data when you access or use the Wizflow platform, website (wizflow\.io), applications, APIs, documentation, and related services (collectively, the "Services").

This Privacy Policy applies to users, visitors, customers, and authorized end-users of our Services.

## Who We Are

**Controller:**\
Dreamplan.io ApS\
Amaliegade 45, Mezz, 1256 København K\
[sales@wizflow.io](mailto:sales@wizflow.io)

For data-protection purposes, Wizflow acts as:

* A **Data Controller** for account, billing, marketing, and website data
* A **Data Processor** for Customer Data processed on behalf of our customers through workflows and automation

## Information We Collect

### Information You Provide Directly

We collect information you voluntarily provide, including:

* Account information (name, email, company, role)
* Authentication credentials
* Billing and payment details
* Support requests and communications
* Workflow configurations, forms, logic, and metadata
* Any content you submit through the Services

### Customer Data Processed on Your Behalf

When you use Wizflow to build and run workflows, we process Customer Data as instructed by you. This may include personal data of your end users (e.g. names, emails, identifiers), depending on how you configure your flows.

<Warning>
  You are responsible for ensuring you have a lawful basis to process such data.
</Warning>

### Automatically Collected Data

We automatically collect certain technical and usage data, including:

* IP address
* Device and browser information
* Log files and timestamps
* Usage analytics (e.g. flow executions, performance metrics)
* Cookies and similar technologies

### AI-Related Data

If you use AI-assisted features (e.g. flow generation or optimization), we may process inputs and outputs to operate and improve these features. We do not use Customer Data to train public or third-party AI models unless explicitly stated or agreed.

## How We Use Information

We use personal data to:

* Provide, operate, and maintain the Services
* Authenticate users and manage Accounts
* Process payments and subscriptions
* Deliver analytics, insights, and reporting
* Improve and secure the Services
* Provide customer support and onboarding
* Communicate service updates and legal notices
* Comply with legal obligations

<Note>
  We only process personal data where we have a lawful basis.
</Note>

## Legal Bases for Processing (GDPR)

Where GDPR applies, Wizflow relies on the following legal bases:

<CardGroup cols={2}>
  <Card title="Contract" icon="file-contract">
    To provide the Services you request
  </Card>

  <Card title="Legitimate Interests" icon="scale-balanced">
    To operate, secure, and improve the platform
  </Card>

  <Card title="Legal Obligations" icon="gavel">
    Accounting, tax, and regulatory requirements
  </Card>

  <Card title="Consent" icon="check">
    For marketing communications or cookies where required
  </Card>
</CardGroup>

## How We Share Information

<Warning>
  We do not sell personal data.
</Warning>

We may share data with:

* Service providers (hosting, analytics, email, payment processors)
* Sub-processors supporting core platform functionality
* Affiliates where necessary for operations
* Authorities when required by law or legal process

All sub-processors are contractually bound to protect data.

## Data Retention

We retain personal data only for as long as necessary:

| Data Type          | Retention Period                                           |
| ------------------ | ---------------------------------------------------------- |
| Account data       | Duration of the Account and a reasonable period thereafter |
| Customer Data      | According to your instructions or subscription terms       |
| Logs and analytics | Retained for security and operational purposes             |
| Legal records      | As required by law                                         |

Upon termination, Customer Data may be deleted or returned according to contractual agreements.

## Data Security

Wizflow implements appropriate technical and organizational security measures, including:

* Encryption in transit and at rest
* Access controls and authentication
* Role-based permissions (where applicable)
* Monitoring and logging
* Secure cloud infrastructure

<Info>
  No system is 100% secure, but we continuously improve our safeguards.
</Info>

## International Data Transfers

Wizflow may process data in countries outside your jurisdiction. Where required, we rely on:

* EU Standard Contractual Clauses (SCCs)
* Adequacy decisions
* Other lawful transfer mechanisms

## Your Rights

Depending on your location, you may have the right to:

<AccordionGroup>
  <Accordion title="Access your personal data">
    Request a copy of the personal data we hold about you.
  </Accordion>

  <Accordion title="Correct inaccurate data">
    Update or correct any inaccurate or incomplete information.
  </Accordion>

  <Accordion title="Delete personal data">
    Request deletion of your personal data (right to be forgotten).
  </Accordion>

  <Accordion title="Restrict or object to processing">
    Limit how we process your data or object to certain processing activities.
  </Accordion>

  <Accordion title="Data portability">
    Receive your data in a structured, commonly used format.
  </Accordion>

  <Accordion title="Withdraw consent">
    Withdraw consent for processing based on consent at any time.
  </Accordion>

  <Accordion title="Lodge a complaint">
    File a complaint with a supervisory authority.
  </Accordion>
</AccordionGroup>

Requests can be made by contacting us at \[[privacy@wizflow.io](mailto:privacy@wizflow.io)].

## Cookies & Tracking

We use cookies and similar technologies to:

* Enable core functionality
* Analyze usage and performance
* Improve user experience

You can manage cookie preferences via your browser or cookie banner where applicable.

## Marketing Communications

You may receive product or service communications from Wizflow. You can opt out of marketing emails at any time using the unsubscribe link or by contacting us.

<Note>
  We will still send essential service and legal communications.
</Note>

## Children's Privacy

The Services are not intended for children under 16 (or the minimum legal age in your jurisdiction). We do not knowingly collect personal data from children.

## Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via the website or email. Continued use of the Services after changes constitutes acceptance.

## Contact Us

If you have questions about this Privacy Policy or data protection at Wizflow, contact:

**Email:** [sales@wizflow.io](mailto:sales@wizflow.io)\
**Address:** Amaliegade 45, Mezz, 1256 København K