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Build audit ready, adaptable compliance flows that guide customers through critical regulatory steps. Financial compliance requires precision, documentation, and the ability to adapt to changing rules. Whether institutions are screening customers, performing enhanced due diligence, collecting legally required information, or ensuring product suitability, these processes are often slow, manual, and inconsistent. They also carry significant risk when handled incorrectly. Wizflow helps compliance and risk teams design digital workflows that follow internal policies, enforce regulatory requirements, and ensure full traceability. Logic can be updated instantly, and every action is recorded for auditability. Customers move through a clear and structured experience that reduces uncertainty and improves completion rates. Below is an example based on a MiFID II suitability and appropriateness assessment, demonstrating how Wizflow can support complex compliance requirements.

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Example: Investment Knowledge and Suitability Assessment (MiFID II)

The flow begins by asking whether the customer wants to complete a knowledge and experience check or a risk appetite assessment. A central routing logic ensures the customer completes all required sections based on their choices. This structure makes it easy to handle mandatory regulatory checks without overwhelming the user.
To determine whether the customer understands specific financial instruments, the flow asks a series of concise and clear questions.For listed shares and subscription rights, the flow checks:
  • Trading experience
  • Understanding of co ownership
  • Bankruptcy and loss risks
  • Price fluctuation awareness
For unlisted shares, the flow asks an extended set of questions covering tradability, risk, valuation uncertainty, selling restrictions, and pension related rules.A scoring system evaluates whether the customer has the minimum required experience and knowledge. If the score is insufficient, the flow presents a clear message explaining that the product is not appropriate.
If the customer chooses to assess risk appetite, the flow presents eight questions covering investment priorities, behavioral tendencies, loss tolerance, emotional responses to volatility, and self perception of risk taking.These responses are converted into a numerical risk score, which is then categorized into low, medium, or high risk tolerance. This allows institutions to match customers with suitable investment products while meeting MiFID II suitability obligations.
Once the assessments are complete, the flow uses decision logic to determine whether each product type can be approved.
  • Customers who pass the knowledge checks receive an approval message.
  • Customers who do not meet the requirements receive a clear explanation and are advised to seek guidance or complete basic investment education.
This prevents customers from trading products they are not suited for and supports investor protection requirements.
Every question, response, calculation, and decision point is logged automatically. This creates an audit ready record that helps compliance teams demonstrate how suitability and appropriateness were assessed. It also ensures that no step is skipped, because the routing logic prevents customers from proceeding without completing mandatory checks.
The assessment ends with a summary and directs the customer to continue to the investments page or next steps in the platform. Regardless of outcome, the institution has a complete and compliant dataset for further review or onboarding.

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Why it matters

Wizflow helps financial institutions enforce compliance without slowing down customer journeys. Mandatory checks become automated, consistent, and easy to maintain. Customers receive clear explanations and guidance, while compliance teams gain the confidence that every action is documented and traceable. This MiFID II assessment is only one example. Wizflow can support KYC checks, AML screening questions, data collection for enhanced due diligence, document verification, and many other regulatory workflows.