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The Chatflow Reset setting controls whether the reset button is shown to end users in a published chatflow. Resetting clears the user’s answers and starts the chatflow over, so when that button appears has direct compliance implications — a customer should not be left thinking they can delete their data after a form has already been submitted. This is a flow-level setting, configured once on the chatflow template, that applies to every published instance of the flow.

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Reset modes

Choose one of three modes for the reset button:
ModeBehaviour
Off (default)The reset button is never shown.
OnThe reset button is always visible while the user is in the chatflow.
On completionThe reset button appears only once the chatflow is complete.
Off is the safe default. The reset button is hidden unless you deliberately enable it. This prevents users from assuming their answers can be cleared after submission, which would otherwise create a compliance gap.

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Configuring reset

  1. Open your flow in the Flow Builder.
  2. Go to the chatflow settings.
  3. Set Chatflow Reset to Off, On, or On completion.
  4. Publish the flow for the change to take effect on the live chatflow.

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Choosing a mode

  • Off — Use for any flow that submits or persists customer data where a post-submission reset would be misleading. This is most regulated, customer-facing flows.
  • On — Use for demos, testing, or internal tools where letting users restart freely is helpful and there are no data-retention concerns.
  • On completion — Use when you want users to be able to run the flow again after finishing — for example a repeatable calculator — without exposing a reset mid-flow.

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Next Steps

Flow Builder Basics

Learn the fundamentals of building flows

Theme Editor

Configure other flow-level settings and appearance